Privacy and Credit Reporting Policy

Your rights over your information

This is policy sets out how ALTX Ventures Holdings Pty Limited ACN 619 131 449, AHC Finance Pty Limited ACN 161 006 846 Australian Credit Licence 448165, AltX Pty Limited ACN 618 796 115, Assetline Capital Pty Ltd ACN 160 443 443 and our related businesses (we/us/our) collect, use and disclose the personal information (including credit-related information) we hold about you.


Our commitment to protect your privacy


We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law.  It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.


We are committed to protecting your personal information by abiding by the Australian Privacy Principles (APPs), the Privacy Act 1988 (Cth) (Privacy Act), the Privacy (Credit Reporting) Code 2014 (Credit Reporting Code) and any other relevant law.


Personal information


When we refer to personal information, we mean information from which your identity is reasonably apparent, which may include information or an opinion that relates to you.  The personal information we hold that relates to you may also include credit-related information. 


Credit-related information means:



  • Credit information, which is information which includes your identity; the type, terms and maximum amount of credit provided to you, including when that credit was provided and when it was repaid; repayment history information, financial hardship information (including information that any repayments are affected by a financial hardship arrangement),  default information (including overdue payments); payment information; new arrangement information; details of any serious credit infringements; court proceedings information; personal insolvency information and publicly available information; and

  • Credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.


We use your credit-related information to assess your eligibility to be provided with finance.  Usually, credit-related information is exchanged between credit and finance providers and credit reporting bodies.


The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we made need to identify you.


If you are applying for finance or providing a guarantee, we may also collect the ages and number of your dependents and cohabitants, the length of time you have resided at your current address, your employment details, and proof of earnings and expenses.  If you apply for any insurance product through us, we may collect information about what is being insured, the beneficiaries, and your health information, including medical and lifestyle information from you or your health professionals.  We will only collect health information from you with your consent.


Why we collect your personal information


We collect personal information for the purposes of assessing your application for finance and managing that finance, establishing your identity, contacting you, managing our risk, and to comply with our legal obligations.


We may also collect your personal information for the purposes of direct marketing and managing our relationship with you.  Improvements in technology also enable organisations like ours to collect and use information to get a more integrated view of our customers.  We may offer you other products and services from time to time.


How we collect your personal information


Where reasonable and practical, we will collect your personal information directly from you.  We may collect information about you that is publicly available, such as from public registers or social media, or made available by third parties.  We may also collect your personal information from credit reporting bodies, mortgage and finance brokers, employers, and other people such as accountants and lawyers.


Disclosing your personal information


We may disclose your personal information:



  •  to prospective funders or other intermediaries in relation to your finance requirements;

  • to other organisations that are involved in managing or administering your finance, such as third party suppliers, printing and postal services, call centres, lenders, mortgage insurers, trade insurers and credit reporting bodies;

  • to associated businesses that may want to market products to you;

  • to companies that provide information and infrastructure systems to us;

  • to our agents, contractors or external service providers to outsource certain functions, for example, statement production, debt recovery and information technology support;

  • to any person who represents you, such as finance brokers, lawyers, mortgage brokers, guardians, persons holding power of attorney and accountants;

  • to anyone where you have provided us consent;

  • to other guarantors or borrowers (if more than one);

  • to borrowers or prospective borrowers, including in relation to any credit you guarantee or propose to guarantee;

  • to our auditors, insurers, re-insurers and health care providers;

  • to claims related providers, such as assessors and investigators who help us with claims;

  • where we are authorised to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth), or by government and law enforcement agencies or regulators;

  • to investors, agents or advisers, trustees, rating agencies or any entity that has an interest in your finance or our business;

  • to other financial institutions, for example to process a claim for mistaken payment;

  • to organisations that provide products or services used or marketed by us; or

  • to your employer, former employer, referees or identity verification services.


Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:


(a)           the person or organisation has a commitment to protecting your personal information at least equal to our commitment; or


(b)           you have consented to us making the disclosure.


Credit-related information


We exchange credit-related information for the purposes of assessing your application for finance and managing that finance.  If you propose to be a guarantor, one of our checks may involve obtaining a credit report about you.


When we obtain credit eligibility information from a credit reporting body about you, we may also seek publicly available information and information about any serious credit infringement that you may have committed.


Notifiable matters


The law requires us to advise you of ‘notifiable matters’ in relation to how we may use your credit-related information.  You may request to have these notifiable matters (and this policy) provided to you in an alternative form.


We exchange your credit-related information with credit reporting bodies.  We use the credit-related information that we exchange with credit reporting bodies to confirm your identity, assess your creditworthiness, assess your application for finance or your capacity to be a guarantor, and manage your finance.


The information we may exchange with credit reporting bodies includes your identification details, what type of loans you have, how much you have borrowed, whether or not you have met your loan payment obligations, whether you have entered into a financial hardship arrangement (either with us or some other third party), and if you have committed a serious credit infringement (such as fraud).


If you fail to meet your payment obligations in relation to any finance that we have provided or arranged, or if you have committed a serious credit infringement, we may disclose this information to a credit reporting body.


You have the right to request access to the credit-related information that we hold about you and make a request for us to correct that credit-related information if needed.  See ‘Accessing and correcting your personal and credit-related information’ below for further information.


Sometimes your credit-related information will be used by credit reporting bodies for the purposes of ‘pre-screening’ credit offers on the request of other credit providers.  You can contact the credit reporting bodies at any time to request that your credit-related information is not used in this way.


You may contact the credit reporting bodies to advise them that you believe that you may have been a victim of fraud.  Credit reporting bodies must not use or disclose your credit-related information for a period of 21 days after you notify them that you may have been a victim of fraud.  You can contact the following credit reporting body for more information:



Direct marketing


We may use your personal information from time to time to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with which we are associated.


You may at any time opt out of receiving marketing information by phoning us on 1800 225 462 or by writing to us at [email protected].  If we are sending you direct marketing by email, you may also use the unsubscribe function.  We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.


Overseas disclosure


The personal and credit-related information we hold about you may be held by us in electronic form on our secure servers and may also be held in paper form.  We may use cloud storage to store this credit-related information, and the cloud storage and IT servers may be located outside Australia.  We may also disclose your personal and credit-related information to overseas entities that provide support functions to us or to other entities located overseas.


We and the entities we disclose your personal and credit-related information to may disclose your information to entities located overseas.  The overseas entities to whom we disclose your information may not be subject to privacy laws or principles similar to those that apply in Australia, and any information disclosed to an overseas entity may not have the same protection as under the Australian privacy law.  You should understand that, by consenting to us disclosing your information to overseas entities, we will not be accountable, and you may not be able to seek redress, if those entities do not handle your information in accordance with Australian privacy laws.   While we attempt to select and secure reputable offshore service providers, we are not liable for any breach or misuse of information sent offshore.  Overseas entities may be required to disclose your information to relevant foreign authorities under a foreign law.      


Updating your personal information


It is important to us that the personal information we hold about you is accurate and up-to-date.  During the course of our relationship with you, we may ask you to inform us if any of your personal information has changed. 


If you wish to make any changes to your personal information, you may contact us.  We will generally rely on you to ensure that the information we hold about you is accurate or complete.


Accessing and correcting your personal and credit-related information


We will provide you with access to the personal and credit-related information we hold about you.  You may request access to any of the personal and credit-related information we hold about you at any time.  We may charge a fee for our costs of retrieving and supplying the information to you.


Depending on the type of request that you make we may respond to your request immediately, otherwise we will usually respond within seven days of receiving your request.  We may need to contact other entities to properly investigate your request.


There may be situations where we are not required to provide you with access to your personal or credit-related information, for example, if the information relates to existing or anticipated legal proceedings, if your request is vexatious, or if the information is commercially sensitive.


If we deny you access to the personal or credit-related information we hold about you, we will explain why.


If any of the personal or credit-related information we hold about you is incorrect, inaccurate or out-of-date, you may request that we correct the information by phoning us on 1800 225 462 or by writing to us at [email protected].


If appropriate, we will correct the personal or credit-related information at the time of your request.  Otherwise, we will provide an initial response to you within seven days of receiving your request.  Where reasonable, and after our investigation, we will provide you with details about whether we have corrected your personal or credit-related information within 30 days.


We may need to consult with other finance providers or credit reporting bodies or entities as part of our investigation.


If we refuse to correct personal or credit-related information, we will provide you with our reasons for not correcting the information. 


Business without identifying you


In most circumstances, it will be necessary for us to identify you in order to successfully do business with you.  However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information (for example, if you make general inquiries about interest rates or current promotional offers).


Sensitive information


We will only collect sensitive information about you with your consent.  Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.


Safety and security of your personal information


We will take a range of measures and reasonable steps to protect your personal information.  Your personal information will always be stored in a secure environment.  We may store your personal information in paper and electronic form.  We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure. 


Complaints


If you are not satisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act and the Credit Reporting Code, you may contact our complaints officer on 1800 225 462 or by writing to us at [email protected].


We will acknowledge your complaint within seven days and aim to resolve the complaint as quickly as possible.  We will provide you with a decision on your complaint within 30 days.


If you are not satisfied  with the response of our complaints officer, you may make a complaint to the AFCA scheme, which can be contacted by phone on 1800 931 678, by email at [email protected], or in writing to GPO Box 3, Melbourne VIC 3001, or the Office of the Australian Information Commissioner, which can be contacted at either www.oaic.gov.au or by phone on 1300 363 992.


Further information


You may request further information about the way we manage your personal or credit-related information by contacting us.


Changes to our privacy and credit reporting policy


We may change this policy from time to time or as the need arises.  We will publish any changes to this policy on our website.


You may request this policy in an alternative form by phoning us on 1800 225 462 or by writing to us at [email protected].


This policy was last updated on 18 September 2024.

Terms of use



  1. About these Website Terms
    1. These website terms of use (Terms) govern your use of our website located at www.generatehomes.com.au ("Site") and form a binding contractual agreement between you, the user of the Site and us, Generate Homes Pty Ltd ACN 660 011 692 (Agreement).
    2. For that reason these Terms are important and you should ensure that you read them carefully and contact us with any questions before you use the Site. You can contact us at [email protected].
    3. By using the Site you acknowledge and agree that you have had sufficient chance to read and understand the Terms and you agree to be bound by them. If you do not agree to the Terms, please do not use the Site.
    4. Our website terms of use may change from time to time.
  2. Your use of the Site
    1. We grant you a non-exclusive, worldwide, non-transferable licence to use the Site in accordance with the terms and conditions set out in these Terms.
    2. You may access and use the Site (including any incidental copying that occurs as part of that use) in the normal manner and may also print one copy of any page within the Site for your own personal, non-commercial use.
    3. You must not add any content to the Site:
      1. unless you hold all necessary rights, licences and consents to do so;
      2. that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
      3. that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
      4. that would bring us, or the Site, into disrepute; or
      5. that infringes the intellectual property or other rights of any person.
    4. The Site contains links to other websites as well as content added by people other than us. We do not endorse, sponsor or approve any such user generated content or any content available on any linked website.
    5. You acknowledge and agree that:
      1. we retain complete editorial control over the Site and may alter, amend or cease the operation of the Site at any time in our sole discretion; and
      2. the Site will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).
  3. Intellectual Property Rights
    1. Nothing in these Terms constitutes a transfer of any intellectual property rights. You acknowledge and agree that, as between you and us, we own all intellectual property rights in the Site.
    2. By posting or adding any content onto the Site, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing. This licence will survive any termination of these Terms.
    3. You consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.
    4. You represent and warrant to us that you have all necessary rights to grant the licences and consents set out in this section of the Terms.
  4. Warranties
    1. You represent and warrant to us that:
      1. you have the legal capacity to enter these Terms; and
      2. you have abided by the Terms relating to your use of the Site.
  5. Liability
    1. To the full extent permitted by law, we exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.
    2. To the full extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.
    3. These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option:
      1. in the case of goods:
        1. the replacement of the goods or the supply of equivalent goods;
        2. the repair of the goods;
        3. the payment of the cost of replacing the goods or of acquiring equivalent goods; or
        4. the payment of having the goods repaired, and
      2. in the case of services:
        1. the supply of the services again; or
        2. the payment of the cost of having the services supplied again.
  6. Termination
    1. These Terms terminate automatically if, for any reason, we cease to operate the Site.
    2. We may otherwise terminate these Terms immediately, on notice to you, if you have breached these Terms in any way.
  7. General
    1. You must not assign, sublicence or otherwise deal in any other way with any of your rights under these Terms.
    2. If a provision of these Terms are invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
    3. Each party must at its own expense do everything reasonably necessary to give full effect to this Agreement and the events contemplated by it.
    4. This Agreement is governed by the laws of New South Wales and each party submits to the jurisdiction of the courts of New South Wales.

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Credit applications are subject to credit assessment criteria. Interest rates, fees and charges are subject to change. Target Market Determinations for our products are available here. Loans are issued by Generate Homes Pty Ltd ACN 660 011 692 and serviced by AHC Finance Pty Limited ACN 161 006 846 Australian Credit Licence 448165. Loans may also be managed by Challenger Mortgage Management Pty Ltd ACN 72 087 271 109 Australian Credit Licence 391438 under arrangement with AHC Finance Pty Limited.

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